Engraving Policies & Instructions

Engraving can be submitted by the following methods:

1. Online: during the process of placing an order
2. By email: Typed directly into the email. Please reference your order number in the subject line. If you wish to add a custom logo (to an order that uses a logo), you may also submit one by email to info@schoppy.com

ALL ENGRAVING IS CENTERED BY DEFAULT

Logos & Graphics:

If uploading your own logo, to ensure a crisp and clear engraving, we prefer the logo in vector format. If a vector logo isn't available, please provide a high-quality logo file instead. We will contact you if we are unable to work with your logo and give you any available options. 

Spelling:

You must check all your spelling prior to sending engraving. All items will be engraved as written. We are not responsible for any typographical errors.

How can I place my order?
The fastest way is to order online through Schoppy.com. For any questions ahead of ordering, or need help ordering online, please contact us at info@schoppy.com

How can I pay?
We accept Visa, MasterCard, American Express, Discover, PayPal and P.O.'s (Purchase Order Accounts must be setup prior to ordering and may require a valid credit card).   

How much are shipping charges?
Our shipping charges are based on the weight of the package and the distance to the destination from our facility at zip code 08221. The shipping options and charges will automatically calculate after you add your address information.

When will my order Ship?
After an order is placed it will normally take 2-5 days for processing, production and engraving. Many Engraved orders ship faster than 5 days but 2-5 is our average in House standard.

When placing an order and giving us your need by date add 5 business days for in house production plus ship time to you and this gives you a close estimate.

What if I need my order sooner?
If you need your order faster, please call us at 609-653-1684 or email us at info@schoppy.com with your order number and need by date, and we will try our best to assist you.

How do i know my payments are secure? 
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at info@schoppy.com

If I have an issue with my order, what should I do? 
Please contact our Customer Service Department by email at info@shoppy.com. Please have your order number or email address associated with your account available and provide pictures if applicable.   

Where is my order? If you want to see the current status of your order, you can log in to your account and check the status or contact us by email at info@schoppy.comI have not received any emails from you about my order, why?Our system automatically updates you and sends out emails. Unfortunately, certain email providers block our emails and label them spam. Please check your spam folder for your email from us if you cannot see it in your inbox.  

How would you recommend I place my order? 

www.schoppy.com is the best way to place your order. It's easy, fast and you can enter all of your engraving (if applicable) during the checkout of your order.   

How can I pay? 

We accept Visa, MasterCard, American Express, Discover, Pay Pal and P.O.'s (Purchase Order Accounts must be setup prior to ordering and may require a valid credit card).   

How much are shipping charges? 

Our shipping charges are based on weight of package and distance of destination from our facility.   

When will my order Ship?

After an order is placed it takes 4-5 days for processing, production and engraving, then your order will ship. Some engraved items ship in 2 days. If you need your item quickly, please contact us at info@schoppy.com or call us at 609-653-1684 and we will try our best to assist you.

How do i know my payments are secure? 

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at info@schoppy.com

If I have an issue with my order, what should I do? 
Please contact our Customer Service Department at 609-653-1684. Please have your order number or email address associated with your account available.   

Where is my order? If you want to see the current status of your order just log in to your account and check the status.   
I have not received any emails from you about my order, why?Our system automatically updates you and sends out emails. Unfortunately, certain email providers block our emails and label them spam. Please check your spam folder for your email from us, If you still can't find the information you're looking for, please send us an email at info@schoppy.com.    
Can I upload more than one logo? Yes you can! Please email any additional logos to info@schoppy.com