Frequently Asked Questions

How would you recommend I place my order? 

www.schoppy.com is the best way to place your order. It's easy, fast and you can enter all of your engraving (if applicable) during the checkout of your order.   

How can I pay? 

We accept Visa, MasterCard, American Express, Discover, Pay Pal and P.O.'s (Purchase Order Accounts must be setup prior to ordering and may require a valid credit card).   

How much are shipping charges? 

Our shipping charges are based on weight of package and distance of destination from our facility.   

When will my order Ship?

After an order is placed it takes 2-5 days for processing, production and engraving, then your order will ship.

If you need your order faster please call 609-653-1684 and we will try our best to assist you.

How do i know my payments are secure? 

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at info@schoppy.com

If I have an issue with my order, what should I do? 

Please contact our Customer Service Department at 609-653-1684. Please have your order number or email address associated with your account available.   

Can I enter my engraving online? 

Yes you can! During the checkout process you will be able to enter your engraving, or you can email the engraving after checkout. Remember all engraving will be centered.

Where is my order? 
If you want to see the current status of your order just log in to your account and check the status.   

I have not received any emails from you about my order, why? 

Our system automatically updates you and sends out emails. Unfortunately, certain email providers block our emails and label them SPAM. Services such as Gmail, Hotmail & Yahoo Mail are our main issue. Please check your SPAM folder for your email from us, If you still can't find your emails from us, just give us a call and we'll give you the info you're looking for.   

Can I Put Engraving Text on a Custom Award? 

Yes you can! 
All awards have an an engraving plate area. Engraving text cannot always be put on the custom award itself, but can always be put on an engraving plate.   

Can I put extra text on or around my submitted logo? 
Yes you can!
 

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